FAQ

Do you offer bulk ordering or wholesale options for businesses?

• Yes, we offer bulk ordering and wholesale options for businesses interested in carrying our products. Please reach out to us through email or phone!

 

Do you ship internationally?

• Currently, we only ship within North America. We apologize for any inconvenience this may cause and are working to expand our shipping options in the future.

How can I claim my points?

• To claim your points, simply log in to your account and navigate to the "Loyalty program" section. From there, you'll be able to see your available points and redeem them for rewards.

 

How do I change my shipping address?

• You can easily update your shipping address by logging in to your account and accessing the "Addresses" section. Here, you can edit or add new shipping addresses as needed.

 

How do I earn points?

• You earn points automatically by creating an account and making purchases on our website. Each dollar spent earns you points, which can be redeemed for discounts and rewards.

 

How to cancel an order?

• To cancel an order, please contact our customer service team at order@bccfoods.com as soon as possible. We'll do our best to assist you with your request.

 

If I need assistance, who should I contact?

• For assistance, please email our customer service team at order@bccfoods.com. We're here to help with any questions or concerns you may have.

 

How do I change my password?

• You can change your password by logging in to your account and accessing the "Change password" section. Alternatively, you can reset your password through the login page.

 

What payment options do you have?

• We accept Shop Pay, Google Pay, credit and debit card payments, as well as PayPal.

 

Do you ship outside Canada?

• We currently only ship within the USA and Canada.

 

What packaging do you use?

• We use cardboard boxes to ship all orders securely.

 

Where can I find the lot number of the product?

• The lot number can be found on the back label next to the nutritional facts panel.

 

How should I store my products?

• For specific storage instructions, please refer to the product page on our website. As a general rule, nuts should be stored in the freezer and dried fruits in the fridge.

 

What certifications do your products have (e.g., gluten-free, non-GMO)?

• Each product will have its certifications listed on its individual product page. However, we do offer products that are gluten-free, non-GMO, organic, raw, and kosher.

 

Where are you located?

• We are located in North York, Toronto.

 

Can I pick up my order from your store?

• Yes, you can choose to pick up your order from our store location during the checkout process.

 

Will my chocolate or candy products arrive safely, and will they melt?

• To ensure the safe delivery of chocolate and candy products, we recommend shipping to an address where someone will be available to receive the package. Extreme temperatures may affect the condition of these items during transit.

 

Are returns accepted?

• Yes, returns are accepted within 14 days of receipt. However, the packaging must be unopened, and the product unused. Customers are responsible for return shipping costs. If the product is damaged, please provide a photo for a refund. Please note that we do not accept returns or refunds for products purchased from other retailers.